End User Training

Overview

Delivery Method

Description

Instructor-led training

* Training delivered in a formal classroom setting using PowerPoint demonstrations and live interaction

Web-based training (self-paced or as a group)

* Web-based step-by-step training on systems transactions using simulations

* Supplements formal training leveraging available e-learning tools and other supplemental training materials

Web-conferencing

* An on-line training event with an instructor driving the course in real time

* Useful for audiences geographically separated, where the topic does not require ‘over the shoulder’ support or supervision

Self-study (reference materials)

* Information that is available ‘on-demand’ when needed to supplement classroom training. Includes Go Live Toolkit, job aids and FAQs

Training Approach Adopted by: Automation

 

Training Approach Adopted by: Automation